Orders & Shipping
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All orders with in-stock items take a minimum of 3-5 business days to process before shipping out or before they're ready to collect. A business day is Monday-Friday between the hours of 9am-5pm and does not include public holidays. Please note that this timeframe may be increased by up to a few ...
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How long will shipping take to my address?
Shipping times will vary based on the time of year, delays with Australia Post, and location. Please see below our handy chart for estimates on Australia-wide shipping. Please note that these are not guaranteed dates and are merely estimates provided by Australia Post, which will be increased dur... -
Yes, Ozzie Collectables currently offers international shipping. International Shipping is carried by Australia Post, who typically transfer to your country's largest public postal service once they clear customs and cross the boder. All orders receive tracking and require a signature upon delive...
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You can change the default address only on your Ozzie account by logging in and updating your details. If you'd like, we can update your shipping address for you before your order has reached the packing stage. Please note that we are not able to change the shipping address after an order has alr...
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If your order has not yet been packed to ship out, you may still be able to add additional items to it or exchange your item(s) for something else. Please note that as international shipping is based on weight and location this may still incur an additional shipping fee. There is a strict limit o...
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I received my order and am unhappy with the box/product quality
Ozzie advises customers to take photographs of the damaged or inadequate stock immediately after receiving the order, including the shipping box, and send it to us via email or our Facebook support messenger along with your order number and a description of the damage. We cater specifically to in... -
To limit the amount of inquiries we receive and ensure that we provide each customer with prompt, efficient, and quality service, Ozzie Collectables kindly asks that you refrain from messaging our support staff until you have searched for the answer to your inquiry in our Help Centre. You can do ...
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How long do I need to wait for my order to ship out once I've placed it?
If your order consists of no pre-order items, you should receive a dispatch email from us with tracking details within an average minimum of 3-5 business days of placing your order. A business day is considered to be Monday - Friday (9am - 5pm) excluding weekends and public holidays. We do experi... -
Do you offer express shipping?
We do not currently offer express shipping within Australia, only for international orders. All orders are sent out via Australia Post. Please note that all in-stock orders will incur a standard processing period of 3-5 business before shipping out and shipping times may vary even when express sh... -
We currently offer free domestic shipping on all orders over $100 AUD. Unfortunately, our free shipping offer is for domestic orders, which are Australia-wide. International shipping fees are calculated based on weight and location.
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Will I be charged a customs fee?
For some international parcels, a customs fee may be charged to receive your parcel. Unfortunately, we have no control over customs, as this is determined by your country's customs office. We are legally required to include the total price of your package, including the item cost(s) and shipping ... -
I accidentally selected In Store Pick Up
All Australia-wide orders under $100 require a shipping fee of $9.99 to be paid. You will be asked to pay this shipping fee separately via an invoice we can send to your email. Please note due to the administration involved in making these changes, this can often delay your order from leaving our... -
I don't want to sign for my parcel
Unfortunately, in line with the standard domestic and international shipment policies, all parcels require a signature upon delivery. We're currently not able to comply with requests for delivery without signature. You may be able to pass this request directly to the shipping carrier once the par... -
My order contains both pre-order and in-stock items. When will it ship?
If your cart contains both in-stock and pre-order items, during checkout you'll have the option to pay for 1x or 2x shipments. If you opt to pay for only 1x shipment, your order will ship only once all items are in stock. Orders over $100 are entitled to one lot of free shipping within Australia.... -
For in stock items, you can typically allow a minimum of 3-5 business days for your order to process before it's ready to ship out. However please be advised that this time frame is typically increased during peak periods, especially approaching Christmas. You'll receive an email as soon as this ...
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I received the wrong item in my order
If you believe you may have received the wrong item in your order, the first thing we recommend doing is checking that the enclosed invoice matches your details. If you believe your order may have accidentally gotten mixed up with another customer's, kindly reach out to our team and we will arran... -
Who does Ozzie use for shipping?
We use Australia Post, as we believe they have the largest network and are able to reach your homes in a timely manner. All our orders are accompanied with tracking details which are provided at the time of dispatch via email. We also require our recipients to sign for their orders as an added se... -
My tracking number isn't working
Once your order ships, you will receive a tracking link via email. You may choose to use this link directly rather than the Shop app for a more accurate indication of shipping timeframes. Once you receive this link, please allow at least 24 hours for your tracking details to update on the Austral... -
Please be aware that Australia Post may not allow an investigation to begin on missing items until a significant (three weeks or more) delay has occurred past the last known ETA or scan event update. Please also note that delays can be regrettably common and, as such, we advise patience. If Aust...
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Why were my orders consolidated?
This is our standard consolidation policy. Occasionally, if our team notices that two or more orders, domestic or international, are ready to ship out on the same day, we will consolidate these packages to avoid our customers having to possibly make multiple trips to the post office, etc. This is... -
Whilst we currently ship to most countries internationally, please note that Ozzie Collectables does not currently ship everywhere. For example, for logistical reasons we are currently not shipping to South America. The best way to determine whether Ozzie Collectables ships to your location is to...
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If you'd like to cancel your order, we can happily assist in providing you with a refund (or swapping your items for something else) as long as your order has not reached the packing/shipping stage at our warehouse. All refunds and cancellations are handled at the discretion of Ozzie Collectables...