To limit the amount of inquiries we receive and ensure that we provide each customer with prompt, efficient, and quality service, Ozzie Collectables kindly asks that you refrain from messaging our support staff until you have searched for the answer to your inquiry in our Help Centre. You can do that by typing key words into the search bar at the top of this page, or by scrolling through our Help Centre articles.
If your question is not listed here, you can contact our support team via email at support@ozziecollectables.com.au, or via our Facebook page at www.facebook.com/ozziecollectables. We're here to help! We maintain that a prompt and thorough response is the best kind, and rest assured you will never speak to a robot when it comes to Ozzie: our support team are happy to talk you through every step of the way. Please understand that you may not always be able to receive an immediate response, especially during peak periods, and we request that you refrain from sending repeat inquiries to ensure the fastest possible response time from our team.
Please allow at least a few business days for our team to respond to your request. If your inquiry is urgent, you can call our showroom on (03) 8789 6906 during operating hours. If there is no answer at our showroom due to the busy period, we recommend waiting 20 minutes before attempting to call back.
Please note that if your inquiry is order related, you can check the status of any order by logging in to your Ozzie account.
We sincerely appreciate your patience.