Ozzie advises customers to take photographs of the damaged or inadequate stock immediately after receiving the order, including the shipping box, and send it to us via email or our Facebook support messenger along with your order number and a description of the damage. We cater specifically to in-box collectors and as such take quality very seriously. However please note that what constitutes as box damage may vary between collectors and Ozzie Collectables reserves the right to refer to the agreed upon policies of our site and subsequently our suppliers' damage and replacements policies when handling these cases. We also reserve the right to present photographic evidence of the condition in which your order left our warehouse if we believe the damage has been sustained in or after transit. Once our support team have determined the quality and circumstances of your damaged stock, they may help you lodge a claim with Australia Post or with Funko for a replacement box if necessary.
Please note that we do not cover factory imperfections. Small box tears, creases, and wear and tear can be common in a mass-produced toy line. Please refer to our Terms and Conditions for more information on what constitutes as 'box damage' before placing your order or alternatively contact our team if you're unsure.