If your order has not yet been packed to ship out, you may still be able to add additional items to it or exchange your item(s) for something else. Please note that as international shipping is based on weight and location this may still incur an additional shipping fee. There is a strict limit of one edit per order and we will not be able to accommodate future changes to the same order. Any subsequent cancellations and refunds of edited orders must be processed via gift card. Once edited your new order may appear on your account under a different order number. Please note that our average response time is around 48 hours and your order may move onto the packing/shipping stage during this time, after which we will not be able to accommodate your request. If your request is urgent, please contact us by phone during standard trading hours. Ozzie Collectables reserves the right to refuse consolidation, edits or exchanges at any time as due to the large volume of orders processing we cannot always attend to these requests.