Funko Pop! Vinyls are a mass produced toy line created in various factories all over the world. Funko have their own Quality Control program to ensure that the product they are producing meet with their company standards. As a retailer, we do our utmost best to look over the products to ensure that they are the correct items and to discard any obviously defective items.
As a mass produced toy line, however, there are minor variations in the manufacturing process that may occur for Funko Pop! Vinyl products. These can include but are not limited to slight creases or scuff marks on the packaging, factory paint variations, stickers included or not included on boxes, etc. These are all considered “minor variations” in mass produced product and as such are not considered damaged or defective items.
Ozzie Collectables reserves the right to determine whether an item is defective and may ask you for additional photos of the product(s), as well as their packaging and outer shipping box(es) to help determine whether your damage or defect occurred during transit. We may also be able to provide back-up images from our warehouse to determine whether it was shipped to you in this condition.
Please refer to our Terms and Conditions for more information on what constitutes as box damage. Please note that these are the terms you agree to when checking out through our website. We appreciate your understanding and are happy to work with you to provide a preferred solution within reason.
If you believe you have received an item which is damaged, or you're unhappy with the box quality, please follow these steps to get in touch with our support staff immediately so we can help.