Products

• What is your pre-order policy?

  You can find our pre-order policy in our Terms and Conditions, which you agree to whenever making a purchase through our website. A Pre-Order is a product which has not yet come into stock, but can instead be pre-purchased by customers to secure a purchase of your chosen product once it is relea...

• How do I get a Chase Pop Vinyl?

  We do not sell our Chases individually. If you are looking for a guaranteed Chase Pop! Vinyl, we advise customers to order six (6) of the desired Pop! Vinyl, as they will then receive a box of five (5) common versions of the Pop! Vinyl, and one (1) Chase version. These orders may include a Chase ...

• I want a mint condition item please

  At Ozzie Collectables, we take pride in our ability to pack and delivery mint quality collectable items to the utmost satisfaction of our customers. As collectors ourselves we understand the value in receiving both pristine box and collectable item no matter the type of product. This means that w...

• Does this item come with a particular sticker?

  Please note that Australian releases of US Exclusive items often come with a silver 'special edition' sticker. Unfortunately, we often cannot tell whether an item will definitely arrive stickered, as whether or not an item contains a certain sticker is considered a 'box variation' and does vary f...

• Do you have a Pop Protector for this item?

  We have a large selection on pop protectors available on our online store. You can check out all of our Pop! Protector sizes over on the product page. The description and dimensions should give you a good idea of how big each case is, so you can be sure that you're buying the right size. We reco...

• Will you be stocking this upcoming new release?

  We recommend checking back regularly with our Latest Additions page, as we are constantly adding to our inventory to bring you all the latest and greatest in new collectables. Quite often we’re waiting on confirmation on quantities and product info before we can list some of these items. Our staf...

• I can't find the product I'm looking for

  The team at Ozzie are constantly adding and altering products based on their availability with us and our distributors. It may be that the product you’re after has recently sold out or been cancelled, or simply that it is not available to us yet as an Australian retailer - keep an eye on our Late...

• Can you order something for me that is not on your website?

  We are not currently ordering in any stock on request. We stock only the items listed on our website. You can search our full inventory by using key words in the search bar at the top of our website. For new and upcoming releases we recommend keeping an eye on our social media, as well as the Lat...

• Can you put an item aside for me?

  Unfortunately, due to the volume of orders we're processing, we can't accommodate requests for holds, putaways or reserves. To be guaranteed and secure a product you will need to process your payment online and receive an order confirmation from us. Adding an item to your cart will not secure you...

• What colour is this item's eyes/ box/ paint finish?

  Occasionally, the box colour or paint colour may vary on an item. Unfortunately, this sort of thing is considered a standard factory paint variation and as such cannot always be confirmed by our staff, especially if an item is still on pre-order and has not been released. For more information we ...

• Do you have more information about this product?

  If you're looking for more information about a product which is not listed in the product description, such as whether it's a first edition product, when it was released, its size or dimensions, an updated product image, etc, we recommend carefully reviewing the information already provided on th...

• What is an ETA?

  ETA stands for Estimated Time of Arrival and provides customers with the intended release date of pre-order products. These are the official dates as provided by our distributor and are unfortunately not within our control. Any changes to these dates are updated immediately on site. If an item ha...

• The ETA changed. Why was this delayed?

  ETA dates or 'estimated time of arrival' dates are handled at the discretion of our Australian distributor and can be adjusted due to a number of potential factors including manufacturing delays, shipping and logistics delays, supplier delays, licensor delays, etc. As we much as we dislike these ...

• This pre-order product has no ETA

  If there is no ETA in the product description of an item with the orange 'pre-order' button, this will be because we're waiting on a confirmed arrival date. Occasionally the description of these items may also read 'ETA: Date TBA'. As soon as our distributor is able to provide an estimated releas...

• What is the condition of this product?

  With the exception of some select grails and vaulted items which are one-of-a-kind in quantity, all items are considered to be new and in-box, and are sourced from one of our major Australian distributors. Items are shipped to customers in the same sealed/original condition in which we receive th...

• What does Ozzie Collectables consider to be box damage?

  Funko Pop! Vinyls are a mass produced toy line created in various factories all over the world. Funko have their own Quality Control program to ensure that the product they are producing meet with their company standards. As a retailer, we do our utmost best to look over the products to ensure th...

• Do you have this item?

  We currently have everything listed on our website. You can search using key terms in the search bar at the top. If an item is not listed on our website, it is not something we currently stock. Please note that we do not stock all items with the green 'add to cart' button at our storefront, howev...

• Why has this pre-order passed its ETA?

  If the item displays a pre-order date which has passed its ETA, this is because we have not yet received an update from our distributor. The date displayed in the description is always the most recent and up-to-date ETA we have been given. As soon as we have an update, this will update automatica...