You can find our pre-order policy in our Terms and Conditions, which you agree to whenever making a purchase through our website.
A Pre-Order is a product which has not yet come into stock, but can instead be pre-purchased by customers to secure a purchase of your chosen product once it is released or has come into stock. Pre-Order items must be paid in full at the time of purchase.
Pre-Order products will display an ETA (Estimated Time of Arrival) date in the product description. This estimated date is indicative of the expected delivery date of the product to our storefront. The date displayed is the most recent date which Ozzie Collectables has been given by the distributor and is, as such, handled at the discretion of our distributor. Ozzie Collectables is not liable for any changes to this date, as these changes are unfortunately beyond our control. Please note that the ETA may not update once passing the displayed date if it has been delayed by the distributor, and will continue to display the same date until a more up-to-date one is provided. Please note that customers may not be notified of any changes to these ETA dates, and will need to check back with the product description. Items which have passed the ETA may still be subject to the 10% cancellation fee if the customer wishes to cancel their order(s).
Once in stock, items are subject to a 3-5 business day processing period before shipping out to your address. Please allow 3-5 business days from the time that a product shows the green add to cart/ in stock button before contacting Ozzie Collectables support staff if you do not receive your tracking info straight away. Please note that if an item is showing the orange 'pre-order' button, it is still on pre-order regardless of the ETA date displayed in the description, as this date is only the most recent estimate we have been provided with by the distributor.
If your order contains both pre-order and in stock items, it will ship out only once all items are in stock. Please bear in mind that all items with the orange 'pre-order' button and/or ETA date in the product description are pre-order items.
Pre-Order products are subject to ETA or release date changes and cancellation. Please be aware that in the instance a Pre-Order product is made unavailable either due to removal of the product, a stock miscount, or human error, you will be entitled to a full refund of the product as well as a sincere apology from Ozzie Collectables.
In the event you should choose to cancel your Pre-Order a 10% cancellation fee of the RRP (Regular Retail Price) will be applied when you are refunded for your purchase. Pre-Order products which are delayed or are made subject to a change of ETA, with the exception of very significant delays, will be treated as standard cancellations and are also subject to this fee. What is considered a 'very significant delay' will vary based on the type of product and is entirely at the discretion of Ozzie Collectables.