If your order consists of no pre-order items, you should receive a dispatch email from us with tracking details within an average minimum of 3-5 business days of placing your order. A business day is considered to be Monday - Friday (9am - 5pm) excluding weekends and public holidays. We do experience an overwhelming number of orders during Comic Con, Black Friday, and approaching or around the holidays. Please be advised that delays during peak periods are unfortunately common and we sincerely appreciate your patience.
There are some rough guidelines to assist you in working out how long your parcel will be once it leaves our store.
VIC - 2-5 business days
ACT - 3-5 business days
NSW - 3-6 business days
NT - 7-10 business days
QLD - 4-7 business days
SA - 4-6 business days
TAS - 5-7 business days
International shipping timeframes will vary, however your tracking number will give you a better understanding of this. You can find a rough estimate of these shipping times via the link at the bottom of our website.
Please ensure you've waited at least the standard processing time before contacting our staff requesting an update. You can also check the status of your order by logging into your Ozzie account.