All orders with in-stock items take a minimum of 3-5 business days to process before shipping out or before they're ready to collect. A business day is Monday-Friday between the hours of 9am-5pm and does not include public holidays. Please note that this timeframe may be increased by up to a few business days during peak periods, such as around Comic Con, Christmas, and public holidays. To avoid further delays, we ask that you refrain from contacting our team for an update until your order has at least surpassed this average processing time.
All items with the orange 'pre-order' button are on pre-order and feature their ETAs in the description. An ETA is an estimated time of arrival, and is subject to change and delays. You can always find the most up to date estimate in the product description, or by logging into your Ozzie account. You can find more information about pre-orders here.
If your order contains both pre-order and in stock items, and you have opted to pay for only 1x shipment, it will ship out only once everything is in stock. You can find the most recent ETA or 'estimated time of arrival' date in the product description of all pre-order items. Once a pre-order item is released, please allow 3-5 business days for it to process. If an item is still on pre-order and has passed the ETA date, it may have been delayed with our distributor. This ETA date will update in the description just as soon as we are provided with a more accurate and up to date one.
You can check the status of any order by logging in to your Ozzie account.
For all orders which have already been shipped out, you will receive a tracking number via email which you can use to track the parcel. Please refer to our shipping guide for more information regarding shipping times. For international shipments, you can use the same tracking number to track your parcel directly with your local carrier (e.g. USPS) once it clears customs and crosses the border into your country. We strongly advise checking your local carrier's tracking to ensure that no action is required for your parcel.