Please be aware that Australia Post may not allow an investigation to begin on missing items until a significant (three weeks or more) delay has occurred past the last known ETA or scan event update. Please also note that delays can be regrettably common and, as such, we advise patience.
If Australia Post has declared that your parcel is lost in transit, Ozzie Collectables requests that you contact a member of our support staff immediately with your Australis Post case number via www.facebook.com/ozziecollectables or support@ozziecollectables.com.au. We will launch a subsequent investigation to see whether there is anything we can do to recover your parcel. Once launched, please allow at least 14 business days for this investigation to progress. We will be back in touch just as soon as we have an update for you.
In the event that we must confirm your parcel has been lost in transit, we can provide you with a re-ship or a full refund.