Payments & Refunds
-
If you'd like to cancel your order, we can happily assist in providing you with a refund (or swapping your items for something else) as long as your order has not reached the packing/shipping stage at our warehouse. All refunds and cancellations are handled at the discretion of Ozzie Collectables...
-
Please see our full 30 day return policy here: https://www.ozziecollectables.com/pages/terms-conditions Customers may choose to return an order at their own expense if they are unhappy with their purchase. Ozzie Collectables reserves the right to refuse a return that is not in line with our agre...
-
What payment options are available to me?
Currently we have the following payment options available to our customers: 1. Credit Card 2. PayPal 3. Afterpay 4. Zip Pay 5. Humm 6. Latitude Pay For an updated list of payment options, you can find all available payment options at checkout. Please review our Terms and Conditions page to get ... -
Which currency are prices displayed in?
We're an Australian business. As such, all prices are automatically shown in AUD ($Australian dollars) unless converted at the top right of our site to your preferred currency. The final price shown at checkout is the correct one and does not change after the order is placed regardless of the dis... -
Does Ozzie Collectables price match?
Unfortunately, we do not price match, as all prices are standard RRP and we cannot necessarily compete with the prices of all other business, especially large companies. However we feel we make up for this in quality, as we employ a high level of care when handling all orders and strive for mint ... -
Why am I being charged a cancellation fee?
To provide some clarity, this is our standard cancellation policy, outlined in the Terms and Conditions agreed to at checkout. The cancellation fee aims to cover a small portion of the cost of processing your order, including securing pre-order items with our distributor. We also offer the opport... -
I want to open a chargeback or Paypal dispute
We're sorry to hear that, as we are here to help amicably with any problems you may have. Please note that as per the agreed upon Terms and Conditions, the disputing of legitimate purchases, especially for the purpose of policy evasion, is considered to be fraudulent behaviour and is taken very s... -
My order failed/ I was charged for an order which didn't go through
Please refrain from refreshing your page while payment is processing to avoid the possibility of the order failing. Once your order has completed processing you will be redirected to a confirmation page with your order number. We recommend screenshotting this in case you don't receive your confir... -
My parcel was returned to the sender. Can I have a refund?
We're sorry to hear that your parcel was returned to the sender. This can happen for a number of reasons, including an incorrect address, failure to pay customs, or failure to collect within the specified time frame. If you're unsure, we recommend contacting Australia Post or your local postal ca... -
An item I previously purchased is now on sale. Can I have a refund?
All discounted/ on-sale item purchases are to be considered final. Ozzie Collectables reserve the right to refuse cancellations and refunds for purchases made during a sale. There will be no holds, reserves, or putaways during a sale. The discounted price of an item during a sale does not reflec... -
Afterpay is an easy payment option and a very popular one used by numerous customers. The main benefit of the service is that you get to pay later and take home the products now. Payments are made directly to Afterpay in 4 fortnightly instalments. For the complete Terms and Conditions please visi...
-
You can find a number of discounts available through our Ozzie Coins loyalty program, or alternatively you may use our code JOINOZZIE for 10% off your first order. This code is limited to one use per customer and cannot be used with other codes.