General
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I'm still waiting to hear back from your support staff
Ozzie Collectables pride ourselves on our dedicated team of friendly support staff who are available to answer any inquiries you may have about orders, products, or policies. If you need to get in touch with a member of our support staff, we recommend contacting us via the Contact Us form on our ... -
How do I login or sign up for an account?
Signing into or up for an account with Ozzie is easy! Simply click on Login in the top right corner of our website, then Create Account if you don't already have one, and follow the prompts on screen. Having an account will not cost you anything and you do not need to opt in to marketing emails u... -
What are your operating hours?
Our showroom, warehouse, and support team typically operate on the same schedule, which we refer to as our standard trading hours. Note that our warehouse is not in operation on weekends or public holidays. Please see below our trading hours and store address. 2A 50 Princes Hwy Eumemmerring VIC ... -
Ozzie Collectables currently purchase select second-hand Pop! Vinyl collections. Currently we require all collections to be logged via either HobbyDB's Pop Price Guide, or alternatively, via the Funko app. If you could catalogue your collection and kindly get back to us with a shareable link, whi...
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How does the loyalty program work?
Our loyalty system, Ozzie Coins, is a relatively easy to use system and can be accessed via the portal at the top of our site. To redeem your rewards or find out how to earn more points, simply login to your account and visit the link at the top of the homepage. Please ensure that pop-ups are ena... -
Comic Con with Ozzie Collectables
A few times a year, Ozzie Collectables does participate in sales events for New York Comic Con, San Diego Comic Con, Emerald City Comic Con, Star Wars Galactic Convention, etc. We recommend checking back with our social media to stay up to date on all information regarding these upcoming sales ev... -
Thanks so much for choosing Ozzie Collectables! We love hearing about your experiences and are so glad that you're enjoying collecting with us. You most certainly can leave us a review, and we encourage you to do so as we greatly value your feedback. If you've got a second, please consider leav...
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Black Friday / Cyber Monday with Ozzie
It's that time of year again - time for the Ozzie Collectables annual BFCM sale weekend! This is one of our busiest weekends of the year, marking the last few days to get your orders in before the cut-off date for shipping in time for Christmas. We appreciate that many of you will want to take fu... -
Does Ozzie Collectables have an affiliate program?
We currently offer our affiliates program to only a select few. In general, we are looking for a variety of influencers and accounts dedicated to creating content that suits our audience, company values, and inventory. You can express your interest by getting in touch with a team member with some... -
Do you have a storefront that I can visit?
We are a primarily online company catering to Australian collectors, but we do operate a showroom located on Princes Highway in Eumemmerring, Victoria. Come and visit us! Ozzie Collectables 2A 50 Princes Hwy Eumemmerring VIC 3177 Australia (03) 8789 6906 Trading Hours Mon - 9:00am - 5:00pm Tue... -
Where can I find Ozzie Collectables on social media?
Ozzie Collectables primarily operate three social accounts. We are active on Facebook at www.facebook.com/ozziecollectables On Youtube at https://www.youtube.com/@OzzieCollectables On Instagram at www.instagram.com/ozziecollectables Check out our social media pages to participate in exclus... -
I'm not happy with your policy/ Terms and Conditions
Please note that any order placed through the Ozzie Collectables website is subject to our Terms and Conditions. All orders are finalised and processed under the assumption that the customer has read, understood, and agreed to our Terms and Conditions. Ozzie Collectables reserves the right to ref... -
I have a question that’s not here
You can contact our support team via our contact us page, via email at support@ozziecollectables.com.au, or via our Facebook page at www.facebook.com/ozziecollectables. We maintain that a prompt and thorough response is the best kind, and rest assured you will never speak to a robot: our support ...