Ozzie Collectables pride ourselves on our dedicated team of friendly support staff who are available to answer any inquiries you may have about orders, products, or policies. If you need to get in touch with a member of our support staff, we recommend contacting us via the Contact Us form on our site, Facebook messenger, or our support email, support@ozziecollectables.com.au.
Whilst we strive to provide the fastest and most comprehensive support for your inquiry, accepting all customer inquiries 24/7, please note that you may not always be able to expect an instant response from our team. As such, we ask that you please exercise patience when awaiting a response from our support staff, as rest assured we are working to provide you with the best solutions and answers as quickly as possible. Our average response time is typically around 24-48 hours.
If you do not hear back from our support staff within a few business days, please feel free to contact us again. If your inquiry is urgent, we urge you to call our showroom on (03) 8789 6906. If you do not receive an answer, we recommend waiting 20 minutes before trying again. Please note that the Ozzie team is only available to answer phone calls during business hours, and may not be able to answer right away during busy and peak periods.
Please be advised that Ozzie Collectables does not tolerate any abusive language or disrespectful behaviour towards our staff. If we receive abusive language or harassment your account may run the risk of being suspended and you may be blocked from further correspondence. We sincerely appreciate your patience, kindness and understanding as we strive to bring you the best possible customer service.